tones are sold exclusively at tones.co.

Don’t worry, we want your kids in tones too. We are doing everything we can to restock soon!

Our boy's and girl's sizes range from 12/18 months to 12.

We recommend selecting the appropriate size based on your child's age. If your child falls between sizes, we recommend sizing up.

Stay tuned!

We sourced yarns and materials from around the world that meet strict quality standards. From long soft staple cottons with some added stretch for comfort, to beautiful blends of nylons. For more information or any questions, please refer to your favorite style to read the fabric tab or send us an email.

To give your tones proper love, please read the care label in the garment. It’s safe to say that for now, all products are safe to machine wash on gentle & tumble dry on low. We prefer to air dry our tones, but the choice is yours.

Once your order is placed, please allow 2-4 business days for it to be packed and shipped from our warehouse. Upon shipment, you will receive an email with tracking information where you can track your order further.

We offer three shipping options: Economy Shipping, Express Shipping, and Priority Shipping. For Economy Shipping, please allow up to 7 business days from when your order is shipped.

We offer three shipping rates on all orders: Economy Shipping at $7, Express Shipping at $20 and Priority Shipping at $30. All orders $150+ ship for free via economy shipping.

At this time we do not offer international shipping.

A $7 return shipping fee will apply.

We offer a 60-day guarantee on all orders within 60 days of delivery for a refund. Returns are free for all orders at any of our Return Bars and drop-off locations. Returns by mail will have a $3 return shipping fee.

To see locations available for drop off, initiate your return and select “Drop Off.” 

Products must be returned unworn and unwashed, in their original condition. We reserve the right to refuse returns that show signs of wear or do not meet the criteria above.

Products marketed as Final Sale cannot be returned.  
To start a return, please click here.

All orders purchased between November 25th - December 18th may be returned through January 15th, 2023.

Products must be returned unworn and unwashed, in their original condition. We reserve the right to refuse returns that show signs of wear or do not meet the criteria above.

Products marketed as Final Sale can not be returned.

Please refer to our return policy to see if you can return your item. To start a return, please click here.

We want you to be completely satisfied with your tones. If for any reason you need to exchange an item, please visit:https://www.tones.co/returns. Follow the instructions provided on the page to begin the exchange process.

At this time, we offer exchanges for the same items within 14 days of delivery. Exchanges are only accepted for items in their original condition, unworn, and unwashed. We offer exchanges for the same item in different sizes or colors. Refunds may be issued if the requested size or color is unavailable. Store credit may be offered in certain circumstances at our discretion.

Once we receive and process your return you will receive a refund of the outstanding balance to the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days. 

If returning at a Return Bar, your refund will be initiated immediately but can take 3-5 business days to post to your account. 

Upon completing your return through our returns page, you will receive an instant credit code. You may use this code towards future purchases on our website upon checkout. Once we receive shipping confirmation of your return from the carrier, the outstanding balance of your instant credit will be refunded through the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days.

The Return Bar is usually at the cash register. If you have any issues, ask an employee at the location and they will help guide you to the return bar. 

No! Just bring the items you’re returning or exchanging – and your QR code.

Sezzle is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. To learn more about Sezzle click here.

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.

You can also choose to pay with Shop Pay, Sezzle, Apple Pay, or Google Pay.

Upon shipment, you can track your order with the link provided in the email confirmation. Please allow 2-4 business days for your order to be packed and shipped from our warehouse.

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier, and we would be happy to assist.

Yes, we are happy to offer a military discount. Please use this link to generate your discount code.

For press inquiries, please contact press@tones.com.

tones affiliate program is invite only at this time.